Privacy policy.
Easy Quit (Easy Quit Health Pty Ltd, ACN 690552651) respects your right to privacy and is committed to safeguarding the privacy of our patients and website visitors.
Easy Quit is a doctor-led telehealth healthcare service. We collect, use and disclose personal and health information for the purpose of providing healthcare services, facilitating consultations, and supporting clinical care.
We collect and handle personal information, including health information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy sets out how we collect and treat your personal information.
Personal Information
‘Personal information’ referred to in this Privacy Policy consists of any information or opinion that identifies you or that will enable your identity to be reasonably ascertained. Personal information can include your name, contact details such as your residential or postal address, email address, date of birth or your telephone number and information about your health and any medical conditions. Information which cannot be reasonably linked to your identity (e.g. IP address, browser information, favourite websites or the number of users of a website) does not constitute personal information and is not regulated by the Privacy Act 1988.
Easy Quit collects and stores personal information about its patients, medical and allied healthcare professionals and members of the public. The personal information that we collect is primarily related to the provision of our clinical services. By providing personal information and/or continuing to engage with Easy Quit, you consent to your personal information being collected, used and disclosed in accordance with this Privacy Policy.
Collection of personal information
Easy Quit will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your telehealth consultation booking. We may collect additional information at other times, including but not limited to, when you provide feedback, provide information about your personal or business affairs, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our support team.
Additionally, we may also collect any other information you provide while interacting with us.
How we collect your personal information
Easy Quit collects personal information from you in a variety of ways, including when you interact with us electronically, in person, or over the phone, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
Use of your personal information
Easy Quit may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional services and opportunities available to you. We may use your personal information to improve our services and better understand your needs.
Easy Quit may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.
Disclosure of your personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, healthcare providers, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Easy Quit, www.easyquit.com.au, its customers or third parties.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
We may disclose personal information to third-party service providers located outside Australia where this is reasonably necessary to deliver our services. These providers may include cloud hosting providers, identity verification services, payment processors, and customer support platforms.
The countries in which these recipients are likely to be located include, but are not limited to:
United States and other jurisdictions
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that those recipients handle your personal information in a manner consistent with the Australian Privacy Principles. This may include contractual safeguards, data protection agreements, and assessment of the recipient’s privacy and security practices.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
Security of your personal information
Easy Quit is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial measures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
These measures include:
secure cloud-based systems with access controls
encryption of data in transit and, where applicable, at rest
role-based access to clinical and administrative systems
audit logging and monitoring of system access
use of reputable third-party providers that meet industry security standards
While we take reasonable steps to protect your information, no system is completely secure, and we cannot guarantee absolute security.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, out of date, incomplete, or misleading.
To make a request, please contact us via email at support@easyquit.com.au.
We will respond within a reasonable period and may need to verify your identity before providing access.
In some circumstances, we may decline access as permitted under Australian privacy law. If this occurs, we will provide you with a written explanation.
Retention of Health Information
We retain personal and health information for as long as necessary to provide our services and to comply with legal and regulatory obligations.
Health records are retained in accordance with applicable Australian laws and medical record-keeping requirements. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Use of Third Party Platforms
We use third-party service providers to support the delivery of our services. These may include:
electronic medical record systems
payment processors
identity verification services
communication and telehealth platforms
These providers may handle personal information on our behalf. We take reasonable steps to ensure they are appropriately vetted and contractually required to protect your information.
We may use secure clinical documentation tools, including AI-assisted transcription services, to support clinical record keeping
Anonymity and Pseudonymity
Where lawful and practicable, you may choose to interact with us anonymously or using a pseudonym. However, for the provision of healthcare services, identity verification is generally required, and it may not be possible to provide services without collecting identifying information.
Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to support@easyquit.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
If you believe that we have breached your privacy, or you have a concern about how your personal information has been handled, you may contact us using the details above.
Please include sufficient detail about your concern so that we can properly investigate the matter.
We will:
acknowledge your complaint within a reasonable timeframe, and
aim to provide a written response within 30 days
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
We encourage you to contact us first so we can attempt to resolve your concern.
Website
When you visit our website (www.easyquit.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Ads.
Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Easy Quit is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Amendments to Privacy Policy
This Privacy Policy was last updated on 25th March 2026. If there will be any update, amendment, or changes to our Privacy Policy then these will be posted on this page. We reserve the right to amend this Privacy Policy at any time. Visitors to this website are responsible for consulting this page on a regular basis to inform themselves of any amendments that may have been made. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.
Consent
By using our website, you hereby agree to our Privacy Policy.